Refund policy

14-Day Return & Refund Policy

We want you to be happy with your KARYMA purchase. You may request a return within 14-days after receiving your order.

Return Eligibility

To be eligible for a standard return, your item must be unused, unopened, and in the same condition in which you received it, with its original packaging. Proof of purchase may be required.

To request a return, please contact KARYMA Customer Care before sending your item back. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

Personal Care & Hygiene Products

For hygiene and safety reasons, opened or used personal-care products, including soaps and other bath or body products, are not eligible for standard change-of-mind returns.

This does not affect our process for products that arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you receive the wrong item, please contact KARYMA Customer Care as soon as possible so we can review the issue and provide an appropriate resolution.

Return Shipping

For standard or change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges are non-refundable for standard returns unless the return is due to an error by KARYMA or otherwise required by applicable law.

Exchanges

If you would like a different item, please contact us first. When appropriate, the fastest option may be to return the eligible item and place a separate order for the new item.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact KARYMA Customer Care.

Questions or Concerns

If you have any questions about a return, refund, or KARYMA product, please contact KARYMA Customer Care before returning the product so we can assist you.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.